FAQs


Registering with United Cargo

Q. How can I arrange a shipment via United Cargo?

Q. I would like to register all my company's offices as users of unitedcargo.com. How do I do this?

Q. I'm a registered user and my company moved to a new location. How do I update our company information?

Domestic shipping

Q. Where can I get information about United Cargo's US domestic services?

Q. Can I book something to an area that is only served by a United Express® flight?

Q. Why does my shipment show Waitlisted on the booking confirmation page?

Q. Where can I get air waybill stock?

Q. I used to have recur bookings with United Cargo. How are recur bookings handled in your new system?

Pricing

Q. What SCR code should I use to ensure accurate pricing for my shipment?

International shipping

Q. Which international air service is best for me?

Q. Does United offer guaranteed international air service?

Q. I am located outside the United States. Do I have to call the United States to ask questions or book shipments?

Shipping a pet

Q. Where can I find information on transporting my pet?

Packaging, size, and weight

Q. I have a question on packaging requirements, where do I find this information?

Q. Are there any package weight and size restrictions?

Q. What is the difference between actual weight and dimensional weight?

Tracking your shipment

Q. How do I track my domestic shipment?

Billing

Q. Where can I get help with a question about a United Cargo invoice?

Flight status

Q. How can I check on a flight's departure or arrival status?

Website

Q. Which browsers should I use to access your web site?

Q. Must I re-register for your new UC360° website?
A. No. If you are already a registered user of unitedcargo.com you may use your current User ID and password to login to our new website.



Q. How can I get help with a question I have regarding your website?

Q. Why does my shipment show Waitlisted on the booking confirmation page?