FAQs


Registering with United Cargo

Q. How can I arrange a shipment via United Cargo?

Q. I would like to register all my company's offices as users of unitedcargo.com. How do I do this?

Q. I'm a registered user and my company moved to a new location. How do I update our company information?

Domestic shipping

Q. Where can I get information about United Cargo's US domestic services?

Q. Can I book something to an area that is only served by a United Express® flight?

Q. Why does my shipment show Waitlisted on the booking confirmation page?

Q. Where can I get air waybill stock?
A. United paper air waybills can be obtained at any United shipping location. The document includes a copy of United Cargo's Terms and Conditions and liability. All international shipment air waybills must be typed, however we suggest that intra-U.S. air waybills are typed as well.


CNS endorsed agents, are eligible for domestic air waybill number allocations through cnsc.net, subject to the parameters set forth by United. Air waybill number allocations are used by customers with the ability to print an air waybill using the IATA generic air waybill format or by using the Create air waybill application available by logging into the My Cargo section of unitedcargo.com.




Q. I used to have recur bookings with United Cargo. How are recur bookings handled in your new system?

Pricing

Q. What SCR code should I use to ensure accurate pricing for my shipment?

International shipping

Q. Which international air service is best for me?

Q. Does United offer guaranteed international air service?

Q. I am located outside the United States. Do I have to call the United States to ask questions or book shipments?

Shipping a pet

Q. Where can I find information on transporting my pet?

Packaging, size, and weight

Q. I have a question on packaging requirements, where do I find this information?

Q. Are there any package weight and size restrictions?

Q. What is the difference between actual weight and dimensional weight?

Tracking your shipment

Q. How do I track my domestic shipment?

Billing

Q. Where can I get help with a question about a United Cargo invoice?

Flight status

Q. How can I check on a flight's departure or arrival status?

Website

Q. Which browsers should I use to access your web site?

Q. Must I re-register for your new UC360° website?

Q. How can I get help with a question I have regarding your website?

Q. Why does my shipment show Waitlisted on the booking confirmation page?