FAQs

Registering with United Cargo

Q. How can I arrange a shipment via United Cargo?

Q. I would like to register all my company's offices as users of unitedcargo.com. How do I do this?

Q. I'm a registered user and my company moved to a new location. How do I update our company information?

Domestic shipping

Q. Where can I get information about United Cargo's US domestic services?

Q. Can I book something to an area that is only served by a United Express® flight?

Q. Why does my shipment show Waitlisted on the booking confirmation page?

Q. Where can I get air waybill stock?

Q. I used to have recur bookings with United Cargo. How are recur bookings handled in your new system?

Pricing

Q. What SCR code should I use to ensure accurate pricing for my shipment?

International shipping

Q. Which international air service is best for me?

Q. Does United offer guaranteed international air service?

Q. I am located outside the United States. Do I have to call the United States to ask questions or book shipments?

Shipping a pet

Q. Where can I find information on transporting my pet?

Packaging, size, and weight

Q. I have a question on packaging requirements, where do I find this information?

Q. Are there any package weight and size restrictions?

Q. What is the difference between actual weight and dimensional weight?

Tracking your shipment

Q. How do I track my domestic shipment?
A.From the time you tender your shipment until 24 hours after delivery, you can check the shipment's progress down to the house air waybill level by logging in and navigating to the Schedules and tracking.
Enter the last eight digits from your air waybill in the tracking field and click on submit. Our system will provide you with the latest details on your shipment. If you do not have the air waybill number, contact United Cargo and we will be happy to help.




Billing

Q. Where can I get help with a question about a United Cargo invoice?

Flight status

Q. How can I check on a flight's departure or arrival status?

Website

Q. Which browsers should I use to access your web site?

Q. Must I re-register for your new UC360° website?

Q. How can I get help with a question I have regarding your website?

Q. Why does my shipment show Waitlisted on the booking confirmation page?